899ok Privacy Policy — Your Data Is Safe with Us

Protecting the information you share while using the 899ok platform (https://899ok.wine) is our top priority. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

By creating an account on 899ok, browsing the website, or using any of our services, you agree to this Privacy Policy. We recommend reading it in full before you get started.

This Privacy Policy applies to all 899ok services — including the website, mobile app, live chat, email communications, and any other digital channel. "We" or "899ok" refers to the company operating the platform.

899ok collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

Information You Provide Directly:

• At registration: full name, date of birth, phone number, email address
• During KYC verification: National ID number, passport or birth certificate, photo ID
• At payment: mobile banking number (bKash/Nagad/Rocket), transaction details
• When contacting support: your messages, complaints, and related information

Automatically collected information:

899ok uses your information only for defined purposes. No data is stored or used beyond what is necessary.

• Account management: For registration, login, password recovery, and profile updates.
• Identity Verification (KYC): To verify age, prevent money laundering, and comply with international regulations.
• Payment Processing: To process deposits and withdrawals successfully and to maintain transaction records.
• Customer Support: For resolving your issues and reviewing complaints.
• Security monitoring: To detect unusual activity, fraud, and unauthorized account access.
• Service Improvement: To analyse which features are used most and identify any issues.
• Eligible Promotions: To send you new offers and bonus updates, with your consent.

The 899ok website and app use cookies — small data files stored in your browser that make the site easier to use.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and ensuring site security — the site cannot function without them.
• Functional cookies: To remember your language preference and game settings.
• Analytics cookies: To understand which pages get the most traffic and where issues occur. This data is entirely anonymous.

You can disable cookies through your browser settings. However, turning off certain essential cookies may affect the functionality of parts of the site. 899ok does not use third-party advertising tracking cookies.

We share information with third parties only in limited circumstances, and always in a controlled manner — only the minimum necessary data is disclosed.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions. They operate under their own separate privacy policies.
• Game providers: Providers such as Evolution and Pragmatic Play may access your gaming data to operate their games, but not your personal identity information.
• Legal authorities: Providing data in response to a court order or a lawful request from a regulatory authority is a legal obligation we must comply with.
• Security Partners: Anonymized analytics data may be shared with fraud detection partners.

899ok uses industry-standard technology to protect your data, with security measures as rigorous as those of banks and financial institutions.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit encryption. When you see the 🔒 icon in your address bar, your connection is secure.
• Database Encryption: Stored data — especially passwords and financial information — is kept in encrypted form and cannot be read directly.
• Two-Factor Authentication (2FA): Enabling 2FA on your account means that even if your password is compromised, no one can log in without the second factor.
• 24/7 Security Monitoring: Automated systems are active around the clock to detect unusual login patterns or transactions.
• Access Control: Only 899ok staff who require access to specific data are permitted to view it.
• Regular Security Audits: Independent cybersecurity experts regularly audit our systems.

Keep in mind, though — no system on the internet is 100% impenetrable. Do your part by using a strong password and logging out when using an unfamiliar device.

899ok does not retain data beyond what is necessary. All information is held while your account is active. Upon account closure, certain data is retained as follows:

• Transaction Records: Retained for 5 years after account closure due to legal and regulatory obligations.
• KYC Documents: Retained for a minimum of 5 years in compliance with anti-money laundering regulations.
• Customer Support Messages: May be retained for up to 3 years for dispute resolution purposes.
• Analytics Data: Stored in anonymized form — no individual can be identified.

After the applicable retention period, data is securely deleted or fully anonymized.

You have rights over your data. 899ok respects those rights and responds to reasonable requests.

899ok is strictly for users aged 18 and above. We do not collect information from or provide services to anyone under 18.

If someone registers using a false age, their account is closed as soon as this is identified during KYC, and all collected data is securely deleted.

If a parent or guardian suspects their child is using 899ok, please contact our support team immediately — we will act promptly.

This Privacy Policy may be updated as technology, regulations, and our services evolve. When changes are made, the "Last Updated" date at the top of the page will reflect the revision.

For significant changes, notice will be sent to your registered email or phone. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns: